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Welcome to Seed & Root! These Terms and Conditions (“Terms”) govern your use of our website (vegherbseed.com) and all purchases made through our store. By accessing our site or making a purchase, you agree to these Terms. Please read them carefully as they affect your legal rights.

1. Our Garden Community

Seed & Root is a specialty provider of heirloom seeds, plants, and gardening supplies serving home gardeners worldwide (excluding certain Asian and remote regions). Our collection focuses on:

  • Ornamental flowers (Ageratum, Bells of Ireland, Ammobium)
  • Herbs and edible plants (Basil, Artichokes, Anise Hyssop)
  • Specialty varieties (Asclepias for pollinators, Artemisia for crafts)

2. User Responsibilities

As a valued member of our gardening community, you agree to:

  • Provide accurate personal and shipping information
  • Comply with all agricultural regulations in your region
  • Use products only for lawful, non-commercial purposes
  • Verify plant hardiness zones before purchasing
  • Promptly inspect seeds upon delivery and notify us of any issues within 15 days

3. Product Information

3.1 Seed Quality

We guarantee our seeds to be true to variety and properly stored. However:

  • Germination rates may vary based on planting conditions
  • Some varieties (like Agrostemma/Corn Cockle) have specific handling requirements
  • Live plants (Artichokes, Asparagus) require immediate planting

3.2 Agricultural Restrictions

Certain plants may be regulated in your area. You are responsible for:

  • Checking local invasive species lists
  • Complying with import restrictions (especially for international orders)
  • Understanding that we cannot ship to all Asian and remote regions

4. Ordering and Payment

4.1 Placing Orders

Our ordering process includes:

  • 1-2 business days for order processing
  • Immediate email confirmation
  • Inventory checks before shipment

4.2 Payment Methods

We accept:

  • Visa, MasterCard, JCB
  • PayPal
  • Seed & Root gift cards/store credit

All transactions are processed in USD. International orders may incur bank fees.

4.3 Shipping Options

Service Carrier Cost Delivery Time
Standard Shipping DHL/FedEx $12.95 USD 10-15 business days after shipment
Free Shipping EMS Free on orders over $50 15-25 business days after shipment

5. Returns and Guarantees

5.1 Our Growing Guarantee

We offer a 15-day satisfaction guarantee from delivery date for:

  • Unopened seed packets (except regulated varieties like Amaranthus)
  • Damaged or incorrect items (provide photos)

Non-returnable items include:

  • Opened seed packets (agricultural safety)
  • Live plants (biosecurity)
  • Personalized collections

5.2 Return Process

  1. Email [email protected] with order details and photos
  2. Receive return authorization
  3. Ship to: Seed & Root Returns, 1748 Center Avenue, Fresno, CA 93721 USA
  4. Allow 3-5 business days for processing after we receive your return

Customers are responsible for return shipping unless the error was ours.

6. Intellectual Property

All content on vegherbseed.com is owned by Seed & Root, including:

  • Product photographs and descriptions
  • Growing guides and educational content
  • Packaging designs and logos

You may not reproduce any content without written permission, except for personal gardening reference.

7. Liability Limitations

While we take every care with our products, Seed & Root is not liable for:

  • Failure of seeds to germinate due to improper planting/storage
  • Customs delays or import restrictions
  • Acts of nature affecting plant growth
  • Consequential damages from product use

Our maximum liability is limited to the purchase price of affected items.

8. Policy Changes

We may update these Terms periodically. Continued use of our site constitutes acceptance of changes. Major changes will be communicated via email to active customers.

9. Contact Us

For questions about these Terms or any gardening needs:

Seed & Root Sales Store
1748 Center Avenue
Fresno, CA 93721 USA
Email: [email protected]
Phone: +1 (559) 555-0123

Thank you for being part of our growing community. Happy gardening!