Dear Fellow Gardener,

Just as we carefully nurture each seed in our collection, we want every Seed & Root experience to blossom to your satisfaction. Below you’ll find everything you need to know about our shipping and returns policies.

Shipping Information

We ship our heirloom seeds and plants worldwide (excluding some Asian and remote regions) using two reliable methods:

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95 USD
  • Delivery Time: 10-15 business days after shipment

Free Shipping

  • Carrier: EMS
  • Requirements: Orders over $50 USD
  • Delivery Time: 15-25 business days after shipment

Order Processing: All orders are carefully packed and shipped within 1-2 business days.

Gardener’s Tip: For temperature-sensitive seeds like Beans or Beets, plant promptly or store in a cool, dark place upon arrival.

Our 15-Day Growing Guarantee

We stand behind our seeds like we stand behind our compost—100%. If your order doesn’t meet expectations, you may request a return or exchange within 15 days of delivery.

Non-Returnable Items

To protect our global garden community, we cannot accept returns on:

  • Opened seed packets (Amaranthus, Agrostemma/Corn Cockle, etc.) due to agricultural regulations
  • Live plants (Artichokes, Asparagus crowns) for biosecurity reasons
  • Personalized seed collections (like our butterfly garden sets)

How to Cultivate Your Return

1. Prepare Your Package

  • Securely repack items in their original containers where possible
  • For damaged items (like Ammi or Artemisia seed packets), include photos of the damage

2. Send Your Request

Email our Garden Support Team at [email protected] with:

  • Your order number
  • Photos of any damaged items
  • Whether you prefer replacement seeds or refund

3. Ship Your Return

Once approved, send to:

Seed & Root Returns
1748 Center Avenue
Fresno, CA 93721
USA

Note: Return shipping costs are the gardener’s responsibility unless the error was ours.

Sample Return Request Template

Subject: Return Request for Order #12345

Dear Seed & Root Team,

I’m requesting a return for my recent order of Bells of Ireland and Ornamental Basil (Order #12345 placed on MM/DD/YYYY). Three seed packets arrived damaged during transit—I’ve attached photos showing the crushed corners.

I would prefer:
[ ] Replacement seeds
[ ] Full refund
[ ] Store credit

Shipping Method Used: [DHL/FedEx/EMS]

Thank you for helping our garden grow,
[Your Full Name]
[Your Email Address]

When Your Refund Will Sprout

Once we receive and inspect your return:

  • Credit Card/PayPal Refunds: Processed within 3 business days, appearing in 5-10 business days depending on your financial institution
  • Store Credit: Issued immediately as a digital gift code—perfect for trying that Ammobium or Atriplex variety you’ve been eyeing
  • International refunds may take additional 2-3 business days to process through cross-border banking systems

Exchange Planting Instructions

For exchanges (perhaps those Angelica seeds weren’t right for your zone?):

  • Follow the same return process above
  • In your email, specify which varieties you’d like instead (check our current availability at vegherbseed.com)
  • We’ll ship your new seeds within 2 business days after receiving your return

With gratitude for helping us grow,

The Seed & Root Family
[email protected] | +1 (559) 555-0123