Dear Fellow Gardener,

Just as we carefully nurture each Ageratum and Asclepias seed in our collection, we want every purchase from Seed & Root Sales Store to blossom to your satisfaction. While we take every precaution in packaging and shipping our heirloom varieties, we understand that sometimes nature (or shipping) has other plans.

Our 15-Day Growing Guarantee

We stand behind our seeds like we stand behind our compost—100%. If your order doesn’t meet expectations, you may request a return or exchange within 15 days of delivery.

Special Considerations for Living Products

To protect our global garden community, we cannot accept returns on:

  • Opened seed packets (Amaranthus, Agrostemma, etc.) due to agricultural regulations
  • Live plants (Artichokes, Asparagus crowns) for biosecurity reasons
  • Personalized seed collections (like our butterfly garden sets)

How to Cultivate Your Return

  1. Prepare Your Package: Securely repack items in their original containers where possible. For damaged Ammi or Artemisia seed packets, include photos of the damage.
  2. Send Your Request: Email our Garden Support Team at [email protected] with:
    • Your order number
    • Photos of any damaged items
    • Whether you prefer replacement seeds or refund
  3. Ship Your Return: Once approved, send to:
    Seed & Root Returns
    1748 Center Avenue
    Fresno, CA 93721 USA
    Note: Return shipping costs are the gardener’s responsibility unless the error was ours.

Sample Return Request Template

Subject: Return Request for Order #12345

Dear Seed & Root Team,

I’m requesting a return for my recent order of Bells of Ireland and Ornamental Basil (Order #12345 placed on MM/DD/YYYY). Three seed packets arrived damaged during transit—I’ve attached photos showing the crushed corners.

I would prefer: [ ] Replacement seeds [ ] Full refund [ ] Store credit

Shipping Method Used: [DHL/FedEx/EMS]

Thank you for helping our garden grow,
[Your Full Name]
[Your Email Address]

When Your Refund Will Sprout

Once we receive and inspect your return:

  • Credit Card/PayPal Refunds: Processed within 3 business days, appearing in 5-10 business days depending on your financial institution
  • Store Credit: Issued immediately as a digital gift code—perfect for trying that Ammobium or Atriplex variety you’ve been eyeing

International refunds may take additional 2-3 business days to process through cross-border banking systems.

Exchange Planting Instructions

For exchanges (perhaps those Angelica seeds weren’t right for your zone?):

  1. Follow the same return process above
  2. In your email, specify which varieties you’d like instead (check our current availability at vegherbseed.com)
  3. We’ll ship your new seeds within 2 business days after receiving your return

Growing Tip from Our Family

Before returning temperature-sensitive seeds like Beans or Beets, consider storing them in a cool, dark place—sometimes delayed germination just needs patience and the right conditions!

With gratitude for helping us grow,
The Seed & Root Family
[email protected] | +1 (559) 555-0123